Általános Szerződési Feltételek

GENERAL CONTRACTUAL CONDITIONS

www.artifyshop.hu

Date of entry into force: 01.08.2024.

Introduction:

Please read our Terms and Conditions carefully, as by placing your order you accept our Terms and Conditions!

If you have any questions about the use of our webshop, the purchase process, the goods we sell or our Terms and Conditions, you can contact us using the contact details below:

Our company details:

Company name: TATTOO CARE Ltd.

Headquarters: 7632 Pécs, Nagy Imre út 39, 9. floor, door 27

Our postal address is: 7632 Pécs, Nagy Imre út 39, 9. floor, door 27

Tax number: 27286160-1-02

Company registration number: .02-09-084800

Name of the registering authority: Pécs General Court Company Court

Company bank account number: 10402427-50526966-72651008 Kereskedelmi és Hitelbank Zártkörűűen Működő Részvénytársaság

Name of representative: Kristóf Magari

Website address: www.artifyshop.hu

E-mail address: artifywebshop@gmail.com

Phone number: +36 706234885

Details of the hosting provider:

Operator:Sybell Informatika Kft.

Registered by: the Commercial Court of the Metropolitan Court of Budapest

Company registration date: 2017/03/01 (Predecessor: SWNet Group Bt. Year of registration: 2007)

Head office: 1158 Budapest, Késmárk u. 7/B 2. floor 206.

Customer Service Office: 1158 Budapest, Késmárk u. 7/B 2. floor 206.

Customer reception: working days: between 9.00-17.00

Bank account (HUF): UniCredit Bank Hungary Zrt. 10918001-00000060-82200000 (Cost of travel information)

Account number with IBAN code: HU55 1091 8001 0000 0060 8220 0000

SWIFT: BACXHUHB

Company registration number: 01-09-293034

Tax number: 25859502-2-42

Community tax number: HU25859502

Data processing registration number: NAIH-83705/2018

E-mail address: hello@sybell.hu

Phone number: +36 1 707 67 26

Concepts:

Parties: Seller and Consumer/Business together

Consumer: natural persons over 18 years of age, acting outside the scope of their economic activity or profession

Consumer contract: a contract to which one of the parties is a Consumer

Good standing: in the case of a Consumer contract, according to the Civil Code

a guarantee going beyond the legal obligation or voluntarily given for the proper performance of the contract
a mandatory guarantee based on law

Treaty: Conclusion of a sales contract between the Seller and the Consumer/Company using the webshop and e-mail

Contract between remote parties: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract

Price: property for sale, for sale, available for possession, offered by our webshop:

movable tangible property, including water, gas and electricity put up in containers, cylinders or other limited quantities or capacities, and
a movable good that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions (hereinafter "goods incorporating digital elements")

Purchase price: the consideration payable for the goods and for the supply of digital content or the provision of a digital service

Goods containing digital elements: a movable good that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions

Compatibility: the ability of a good, digital content or digital service containing digital elements to work with hardware or software with which the same type of good, digital content or digital service is commonly used, without the need for modification

Interoperability: the ability of a good, digital content or digital service that contains digital elements to work with hardware and software that is different from that with which the same type of good, digital content or digital service is commonly used

Functionality: the ability of a good, digital content or digital service containing digital elements to perform the functions for which it is intended

Manufacturer: the manufacturer of the goods, or, in the case of imported goods, the importer into the European Union, or any person who claims to be the manufacturer by affixing his name, trade mark or other distinguishing mark to the goods

Durable storage media: any device which enables the consumer or the business to store data addressed personally to him in a way that is accessible in the future and for a period of time adequate for the purposes for which the data were intended, and to display the stored data in an unchanged form

A device that enables communication between remote parties: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access devices

Enterprise: a person acting in the course of his/her business or profession

Webshop: our webshop, where the contract is concluded

Relevant legislation:

Act CLV of 1997 on Consumer Protection
Act LXXVI of 1999 on Copyright
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
Act CXX of 2011 on the Right to Informational Self-Determination and Freedom of Information
Act V of 2013 on the Civil Code
19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the processing and protection of personal data of natural persons and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC, i.e. the General Data Protection Regulation
Regulation (EU) 2018/302 of the European Parliament and of the Council of 28.02.2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on nationality, residence/establishment of the consumer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services

Scope and adoption of the GTC:

In addition to the applicable legislation, the content of the contract to be concluded is also governed by our General Terms and Conditions. These summarise your and our rights and obligations, the conditions for concluding the contract, the terms of payment and delivery, time limits, liability rules and the conditions for exercising the right of withdrawal.

Products will be delivered within 14 working days of payment.

By placing your order, you accept our General Terms and Conditions, which will be included in the contract to be concluded.

Contract language and form:

The language of the contract is Hungarian.

The contract is concluded by placing the order and accepting our General Terms and Conditions.

Prices:

Prices are in HUF. Our company is tax exempt, therefore the prices do not include VAT. We reserve the right to change prices.

Complaints and redress:

The Consumer may send any complaints concerning the Goods or our activities to us using the following contact details:

E-mail address: artifywebshop@gmail.com
Phone number: +36 706234885

The Consumer you can communicate your complaint to us, mainly in writing, but in some cases orally. The complaint may relate to the conduct, work or omission of a person acting on behalf of our Company, which is directly related to the distribution or sale of the goods.

Your verbal complaint will be promptly investigated and, where possible, resolved. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint without delay, we will take a record of the complaint and our position on it, a copy of which will be sent to the Consumer (or handed over to him/her in person if he/she is present). In the case of complaints received by e-mail, we will send the complaint together with the reply to the Consumer within 30 days. We will respond to your written complaint in writing within 30 days of receipt.. If the complaint is rejected, we are obliged to state the reasons for our position. We must provide the complaint with a unique identification number in the case of a complaint made orally by telephone or other electronic communication services.

It must include the record of the complaint:

The place, method and time of lodging a complaint
Name, address and contact details of the consumer
A detailed description of the consumer complaint and a list of documents, records and evidence
A statement of our position on the Consumer Complaint, if it can be investigated promptly
the place and time of recording of the minutes
the signature of the person who took the minutes and the signature of the Consumer - the latter in the case of an oral complaint made in person
The unique identification number of the complaint - in the case of an oral complaint made by telephone or other electronic communications service

We will keep the record of the complaint and a copy of our reply for 5 years, and will present it to the supervisory authority upon request.

We will inform the Consumer in writing, if the complaint is rejected, which authority or Conciliation Body to refer the complaint to. The information shall include the seat, correspondence address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Body of the Consumer's place of residence/residence, as well as our position on the use of the Conciliation Body for the settlement of the Consumer's dispute.

In the event that the dispute between our Company and the Consumer is not resolved through negotiations, the Consumer may have further enforcement options:

Consumer Protection Authority procedure:

In the event of a breach of Consumer rights, the Consumer has the right to lodge a complaint with the Consumer Protection Authority of his/her place of residence. The Authority will decide whether to proceed with the Consumer Protection procedure after examining the complaint. The district offices are the first instance authorities. Their contact details are: http://jarasinfo.gov.hu/

Court proceedings:

Within the framework of civil proceedings, the Consumer shall be entitled to enforce his/her claim arising from the dispute before the court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board procedure:

You have the right to apply to the Conciliation Body of your place of residence/residence if your Consumer complaint is rejected. To initiate the procedure, the Consumer must attempt to resolve the dispute directly with our Company.

Our Company has a duty to cooperate in the conciliation procedure. On the basis of this duty, our Company is obliged to respond to the conciliation body's request to. send a reply, and at the hearing before the Conciliation Board to appear on and ensure the participation of the person authorised to conclude the settlement.

If our registered office/establishment is located outside the county of the Chamber of the Chamber operating the territorially competent conciliation body, our obligation to cooperate shall include offering the possibility of a written settlement of the Consumer's claim.

If we fail to comply with the above obligation to cooperate, the matter will be referred to the Consumer Protection Authority, which will find that the companies' unlawful conduct the imposition of a mandatory fine is in force, there is no derogation.

The amount of the fine can range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises and from HUF 15,000 to HUF 5% of the company's annual net turnover, up to a maximum of HUF 500 million for large companies with an annual net turnover of more than HUF 100 million.

The Consumer may request the opening of conciliation proceedings. The request must be made in writing (by letter, fax, telegram or electronic form on the website of the Conciliation Board) to the President of the Conciliation Board.

The application must include:

Consumer's name, place of residence/residence, contact details
Name, registered office/place of business of the company involved in the consumer dispute
Consumer's position and the evidence and facts relating to it
A declaration by the consumer that he/she has tried to settle the dispute directly with the undertaking concerned
A declaration by the consumer that he has not initiated any other Conciliation Body proceedings in the case, has not initiated mediation proceedings, has not lodged a statement of claim, has not applied for an order for payment
Motion for a decision of the Board
Consumer's signature
If the Consumer has requested another body to replace the competent Conciliation Body, the following information must be provided.

In any case, the document or a copy of the document on the content of which the Consumer relies as evidence (the company's written statement rejecting the complaint or, if this is not available, written evidence of the attempted conciliation held by the Consumer) must be attached to the request.

If an authorised representative is acting on the complaint, the authorisation issued by the Consumer must be attached to the application.

More information about the Conciliation Boards: http://www.bekeltetes.hu

For more information on the relevant local Conciliation Boards:
https://bekeltetes.hu/index.php?id=testuletek

Contact details of the competent local Conciliation Boards:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72 507-154

Fax: 06-72 507-152

E-mail address: abeck@pbkik.hu, mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone numbers: 06-76 501-500, 06-76 501-525, 06-76 501-523

Fax: 06-76 501-538

E-mail address: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: 06-66 324-976

Fax: 06-66 324-976

E-mail address: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number:06-46 501-091, 06-46 501-870

Fax: 06-46 501-099

E-mail address: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. 310.

Phone number: 06-1 488-2131

Fax: 06-1 488-2186

E-mail address: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62 554-250/118

Fax: 06-62 426-149

E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number:06-22 510-310

Fax: 06-22 510-312

E-mail address: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96 520-217

Fax: 06-96 520-218

E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52 500-710

Fax: 06-52 500-720

E-mail address: korosi.vanda@hbkik.hu

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Phone number: 06-36 429-612

Fax: 06-36 323-615

E-mail address: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.

Phone number: 06-56 510-621, 06-20 373-2570

Fax: 06-56 510-628

E-mail address: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34 513-027

Fax: 06-34 316-259

E-mail address: szilvi@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/A.

Phone number: 06-32 520-860

Fax: 06-32 520-862

E-mail address: nkik@nkik.hu

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. floor II. 240.

Postal address: 1364 Budapest, PO Box 81.

Phone number: 06-1 269-0703

Fax: 06-1 474-7921

E-mail address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u. 6.

Phone number: 06-82 501-026

Fax: 06-82 501-046

E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42 311-544

Fax: 06-42 311-750

E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. floor III.

Phone number: 06-74 411-661

Fax: 06-74 411-456

E-mail address: kamara@tmkik.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: 06-94 312-356

Fax: 06-94 316-936

E-mail address: vmkik@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.

Phone number: 06-88 429-008

Fax: 06-88 412-150

E-mail address: bekelteto@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92 550-513

Fax: 06-92 550-525

E-mail address: zmbekelteto@zmkik.hu

Online dispute resolution platform:

On the website set up by the European Commission, after registering as a Consumer, by filling in the application form on the site, the Consumer can settle his/her online shopping disputes without having to go to court. This is another way of Consumer redress without distance barriers.

You can complain about goods/services you have bought online.

You and the company you are complaining about can use this online dispute resolution platform to choose together which dispute resolution body will be entrusted with handling your complaint.

The online dispute resolution platform is available on the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright:

Our website is a copyright work according to the Copyright Act LXXVI of 1999, § 1 (1), each part is protected by copyright. The unauthorised use of images, texts, software or graphic programs on our website, as well as the use of damaging applications that modify our website, is prohibited pursuant to Article 16 (1) of the same Act. Please note that the reproduction of materials, images, videos, texts from our website and from our database is possible only with the written consent of the copyright holder (Tattoo Care Ltd.), with indication of the source.

Partial invalidity and code of conduct:

In the event that any part of our General Terms and Conditions is legally incomplete/irregular, that part shall be governed by the provisions of the applicable legislation. The rest of the contract remains valid.

We do not have a code of conduct under the Unfair Commercial Practices Act.

Technical protection measures and the operation of digital data content:

The servers that provide the data displayed on our website have an availability of over 99.9%/year. The entire data content is backed up continuously, at regular intervals, so if a problem occurs, the original data can be restored. The data that appears on our website is stored in MySQL or MSSQL databases. Due to their sensitive nature, these data are stored using encryption of appropriate strength and encrypted using hardware support built into the processor.

Characteristics of the goods:

On our website, information about the characteristics of the goods for sale is provided in the description on the side of the goods.

Correction of data entry errors and responsibility for data accuracy:

During the ordering process, before confirming the order, you have the possibility to modify or correct the information you provide. You are responsible for the accuracy of the information you provide. By placing your order, you acknowledge that our Company is entitled to pass on to you any damages and costs resulting from any incorrect information provided by you. Our Company excludes any liability for performance due to incorrect data entry. If your e-mail address or post office box is full, the confirmation will be deemed undeliverable and may prevent the performance of the contract.

Procedure In case of incorrect price:

We exclude liability for any apparent misrepresentation of the price, despite all due care and diligence, and for any failure of the IT system.

It is considered to be an obvious misstatement of the price:

0 Ft
Price incorrectly indicating a discount (e.g.: original price of the goods: 3.000 HUF, discount: 20%, discounted price: 500 HUF, because in this case the correct price should be 2.400 HUF)

If an incorrect price has been indicated, we will inform you of the case and offer you the option to buy the goods at the correct price, so that you can either order the goods at the correct price or cancel the purchase without consequences.

Using our webshop:

Our webshop provides the User with the presentation of the goods (with a picture of the goods, description, price on the website) and the option to order online. You can browse our website in a menu system. You will find the goods sorted by category. Click on the name of a category to display the goods in that category. From the list page you can find a detailed description of the goods by clicking on the name of the goods. You can also search our webshop by keyword. The start and expiry date of the sale and the "while stocks last" indication are displayed for goods on sale.

If you wish to purchase an item, you can do so (by setting the number of items, if you want more than one, and then) by clicking on the shopping cart button. You can view and check the items in your basket by clicking on View Basket. Here you have the possibility to modify quantities or delete items. By clicking on Empty Cart, the entire contents of the cart will be deleted.

Once you have selected the products you wish to order, you can place your order by clicking on the Order button when you enter the site, if you are not registered, you can place your order by creating a registration. When registering, you will be asked to enter your name, address, billing address, shipping address, e-mail address, phone number, password. We will send you an e-mail confirmation that your registration has been successful.

The security of the login data is the responsibility of the User, who is responsible for updating his/her data and is obliged to inform us if his/her data has been misused by a third party. If you have forgotten your password, please click on "Forgot password", we will send you a link to your registered e-mail address, which you can click to create a new password.

During the order process, the User is required to select his preferred payment and delivery method. Immediately before the order is approved, the User can check the correctness of the data, the goods and their quantity on the Order Summary page. If you wish to correct the data, you can do so by clicking on the pencil icon.

Finalise your order:

If everything is in order, you can click on the "Submit Order" button to finalise your order, which will be confirmed on our website and by email. In case you notice in the confirmation e-mail that you have entered incorrect information, please let us know immediately within 24 hours.

The information on our website does not constitute an offer to enter into a contract on our part. The bidder is you.

By clicking on the "Submit Order" button, you acknowledge that your offer is deemed to have been made and that your declaration is subject to payment. If we do not confirm your offer within 48 hours in accordance with our General Terms and Conditions, you will be released from your obligation to submit an offer.

Processing the order and concluding the contract:

You can place your order at any time in our webshop. You will receive an automatic confirmation of your order, which means that your order has been received, but this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation by e-mail within 24 hours of placing your order, please let us know, as there may be a technical problem which may have prevented your order from being received.

Our company will confirm your offer in a second e-mail, at which point the contract is concluded.

Payment methods:

Bank transfer:

Payment can be made by bank transfer. After the order has been processed, our colleague will send you the necessary details for the transfer. Once your transfer has been received, we will hand over your parcel to the courier service for delivery.

Aftermath:

Payment can be made in cash directly upon receipt of the parcel, which must be handed over to the courier delivering the parcel. In this case, we will hand over the parcel to the courier service after the order has been placed and it will be delivered to the address you have specified.

Payment by credit card:

Online credit card and other payment methods are handled through the Barion system. No credit card or other payment information is passed to the merchant. The service provider Barion Payment Zrt. is an institution supervised by the National Bank of Hungary, licence number H-EN-I-1064/2013.

Ways of receipt:

Products will be delivered within 14 working days of payment.

MPL courier service:

Delivery charges apply for home delivery.

Delivery time: 1-2 working days from dispatch.

MPL Parcel vending machine:

The MPL Parcel Vending Machine allows you to pick up your order quickly by entering the code and phone number you receive in your SMS and picking it up at any time.

More information: https://www.posta.hu/csomagautomata

MOL and Coop Posta Point:

At most MOL Posta Points you can pick up your parcel 24 hours a day, at Coop Posta Points 12 hours a day. Click here to see, which is the most suitable for you
You will be notified by SMS or email as soon as your parcel arrives
Easily accessible pick-up points
Easy, free parking at petrol stations
You can also pay by credit card at MOL and Coop Posta Points

The maximum weight of the package is 20 kg. If you exceed 20 kg, we cannot offer this delivery method!

FoxPost:

Available mainly in shopping centres, the FoxPost parcel machine allows easy, convenient and time-saving parcel delivery.

More information: http://www.foxpost.hu/csomagatvetel-hogyan/

Deadline:

The general deadline for the fulfilment of the order is within a maximum of 30 days after the order has been confirmed. In the event that our Company does not fulfil the order within the time limit, you shall be entitled to grant our Company a grace period. If our Company does not perform within the grace period, you are entitled to withdraw from the contract.

Products will be delivered within 14 working days of payment.

Reservation and reservation of rights:

If you have previously ordered goods from us but did not receive them on delivery (except in the case where you have exercised your right of withdrawal) or the parcel has been returned to us marked "Not wanted", we will fulfil the order provided that the purchase price and delivery costs are paid in advance.

Our company may withhold delivery of the parcel until we are satisfied that the purchase price of the goods has been successfully paid in the case of online payment. If the price of the goods has not been paid in full, our Company will draw the Consumer's attention to the need to supplement the purchase price.

Foreign sales:

Our company provides delivery/pick-up of ordered goods mainly within Hungary.

Purchases outside Hungary are also subject to our General Terms and Conditions. The consumer in this case is a natural person who is an adult citizen or resident of a Member State and is acting outside the scope of his economic activity or profession. An undertaking is a person established in a Member State who purchases goods or services within the European Union and pursues an economic activity or profession.

The primary language for communication and shopping is Hungarian. Our company is not obliged to communicate in the language of the Consumer's Member State.

We are not obliged to comply with any non-contractual requirements under the national law of the Member State of the foreign Consumer/Business in relation to the goods concerned.

Foreign Consumers/Businesses may exercise their rights under our General Terms and Conditions.

In the case of online payment, payment is made in the currency specified by our Company. Our Company may withhold delivery of the goods until it is satisfied that the purchase price and delivery charges have been successfully paid. If the purchase price has not been paid in full, Our Company will notify the Consumer/Company to supplement the purchase price.

We also offer the same delivery options as Hungarian customers to non-Hungarian customers, provided that the delivery method is available in the country concerned. The Consumer/Company may request the delivery of the goods abroad, subject to payment of the foreign delivery charge.

Consumer information pursuant to Government Decree 45/2014 (II. 26.):

Information on the Consumer's right of withdrawal:

As a consumer, the Civil Code. 8:1 § 1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, and therefore legal persons may not exercise the right to withdraw without giving reasons!

The Consumer has the right to withdraw from the contract without giving any reason pursuant to Article 20 of Government Decree 45/2014 (26.II.). The Consumer may exercise his right of withdrawal in the case of a contract for the sale of goods within 14 days from the date of receipt of the goods.

The Consumer may also exercise his right of withdrawal during the period between the conclusion of the contract and the date of receipt of the goods.

If the Consumer has made an offer for the conclusion of the contract, he has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer for the conclusion of the contract.

Withdrawal notice, Consumer's right of withdrawal and termination:

The Consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a declaration to this effect.

Validity of a consumer withdrawal notice:

The right of withdrawal is deemed to have been exercised within the time limit if the Consumer sends us a declaration within the time limit (14 days).

The burden of proving that the Consumer exercised his right of withdrawal in accordance with this provision is on the Consumer.

Upon receipt of the Consumer's notice of withdrawal, we will confirm electronically to the Consumer the fact of the exercise of the right of withdrawal and the acknowledgement of the exercise of the right of withdrawal.

Our obligation in the event of withdrawal by the Consumer:

Our refund obligation:

If the Consumer withdraws from the contract pursuant to Article 22 of Government Decree 45/2014 (26.II.), Our Company shall refund the total amount paid by the Consumer, including the costs related to the performance, such as the delivery fee, within 14 days of the date of the notification of withdrawal. Please note that this provision does not apply to any additional costs caused by choosing a delivery method other than the usual, less costly delivery method.

How our company is obliged to refund:

In the event of cancellation/cancellation pursuant to Article 22 of Government Decree 45/2014 (26.II.), our Company will refund the amount refunded to the Consumer in accordance with the payment method used by the Consumer. Subject to the Consumer's approval, our Company may use another method of payment for the refund, but the Consumer shall not be charged any additional fee. We shall not be liable for any delay due to a bank account number or postal address incorrectly provided by the Consumer.

Additional costs:

If the Consumer chooses a delivery method other than the usual, less costly delivery method, we are not obliged to refund the additional costs incurred. In such cases, we shall be liable to reimburse up to the amount of the standard delivery charges indicated.

Right of retention:

We may withhold the amount due to the Consumer until the Consumer has returned the goods or has provided clear proof that he/she has returned the goods. We do not accept parcels sent by cash on delivery or postage paid.

In case of withdrawal/cancellation of the consumer's obligations:

Return of goods:

If the Consumer withdraws from the contract pursuant to Article 22 of Government Decree 45/2014 (26.II.), the goods must be returned immediately, but no later than 14 days from the date of withdrawal, or handed over to a person authorised by our Company to take delivery of the goods. The return of the goods shall be deemed to have been effected within the time limit if the Consumer returns the goods before the expiry of the time limit.

Costs related to the return of goods:

The cost of returning the goods shall be borne by the Consumer. The goods must be returned to our Company's address. If the Consumer terminates the contract after the start of performance, he shall pay to our Company a fee proportionate to the service provided up to the date of notification of termination to our Company. The amount to be paid by the Consumer in proportion to the total amount of the consideration agreed in the contract plus tax shall be determined on the basis of the total amount of the consideration plus tax. If the Consumer proves that the amount so determined is too high, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. We do not accept parcels sent by cash on delivery or postage paid.

Consumer responsibility for depreciation:

The Consumer shall be liable for depreciation resulting from the use of the goods beyond the use necessary to determine their nature, characteristics and functioning.

The right of withdrawal cannot be exercised in the following cases:

Please note that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

In the case of alcoholic beverages whose fair value is subject to market price fluctuations beyond our control and whose price was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the sales contract
In the case of goods or services that are subject to fluctuations in the money market, which are beyond our control, and which may be subject to the right of withdrawal within a certain period
For newspapers, periodicals, periodicals, except subscription contracts
By their nature, goods which are inseparably mixed with other goods after delivery
Except for residential services, contracts for the provision of accommodation, car rental, transport, catering, leisure services, where a deadline/deadline for performance is specified in the contract
In the case of the sale of sound or video recordings, computer software in sealed packaging, if the Consumer has opened the packaging after delivery
In the case of goods which are not prefabricated, which have been manufactured on the instructions or at the request of the Consumer, or which have been made to measure for the Consumer
In the case of digital data content provided on a non-tangible medium, if Our Company has commenced performance with the express prior consent of the Consumer and the Consumer has declared at the same time as giving his consent that he acknowledges that he loses his right of withdrawal after the commencement of performance
For contracts concluded at public auction
For perishable goods or goods with a short shelf life
In the case of a contract for the provision of a service, after the service has been performed in its entirety, if our Company has commenced performance with the express prior consent of the Consumer and the Consumer has acknowledged that he/she loses the right to terminate the contract after the service has been performed in its entirety
In the case of a contract for work where we visit the Consumer at the express request of the Consumer to carry out urgent repair/maintenance work
For goods in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons

Warranty, product warranty, guarantee Information on consumer contracts

This section of the Consumer Information has been prepared pursuant to the authorisation of Article 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 of Government Decree 45/2014 (II.26.).

This notice applies only to customers who are consumers, the rules for non-consumers are set out in a separate chapter.

General requirements for the conformity of performance in consumer contracts

The goods must comply with the requirements of Government Decree 373/2021 (30.VI.2021) at the time of delivery.

In order for performance to be deemed to be in conformity with the contract, the goods covered by the contract must

comply with the specifications, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract
be fit for any purpose specified by the consumer, brought to the consumer's attention at the latest when the contract is concluded and accepted by the undertaking
have all the accessories and user manuals specified in the contract, including installation instructions, installation instructions and after-sales support
provide the updates specified in the contract

In order for performance to be deemed to be in conformity with the contract - and - the goods covered by the contract

be suitable for the purposes for which the relevant code of conduct for the same type of service is required by law, technical standard or, in the absence of a technical standard, by the relevant code of conduct
must have the quantity, quality, performance and other characteristics which the consumer can reasonably expect, in particular in terms of functionality, compatibility, availability, continuity and safety, which are normal for goods of the same type, taking into account any public statement, in particular in advertising or on a label, by the undertaking, its representative or any other person in the supply chain, concerning the specific characteristics of the service
have the accessories and instructions that the consumer could reasonably expect, including packaging and instructions for installation
it must correspond to the characteristics and description of the service presented by the undertaking as a sample, model or trial version prior to the conclusion of the contract

The goods do not have to comply with the above public statement if Our Company can prove that.

did not know, and did not need to know, the public statement
the public statement has been duly corrected by the time the contract is concluded
the public statement could not have influenced the right holder's decision to conclude the contract

Specific contractual performance requirements for goods containing digital elements

For goods containing digital elements We must ensure that the consumer is notified of, and receives, any updates to the digital content of the goods or to the digital service associated with the goods, including security updates, that are necessary to keep the goods in conformity with the contract.

to make the update available to you if the sales contract

provides for a one-off supply of digital content or a digital service, the type and purpose of the goods and digital elements and the specific circumstances and nature of the contract are such as the consumer could reasonably expect; or
provides for the continuous supply of digital content for a specified period, then, for a period of continuous supply not exceeding two years, it must be guaranteed for two years from the date of delivery of the goods.

If the consumer fails to install within a reasonable time the updates made available in the manner specified above, the trader shall not be liable for the lack of conformity of the goods if it is solely due to the failure to apply the relevant update, provided that

the business has informed the consumer of the availability of the update and the consequences of the consumer's failure to install it; and
the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a lack of installation instructions provided by the undertaking

Defective performance cannot be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods deviated from the requirements set out above and the consumer expressly accepted this deviation at the time of the conclusion of the sales contract.

Specific requirements of conformity of performance in the case of goods

Our company will perform defectively if the defect in the goods is due to improper installation, provided that

the installation is part of the sales contract and was carried out by or under the responsibility of our Company; or
the installation had to be carried out by the consumer and the incorrect installation is the result of shortcomings in the installation instructions provided by our company or, in the case of goods containing digital elements, by the digital content or digital service provider

If, under the contract of sale, the goods are placed in service by us or are placed in service under our responsibility, performance shall be deemed to be completed by us when the placing in service is completed.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, We are liable for any defect in the goods in relation to the digital content or digital services if the defect

within two years of the date of delivery of the goods in the case of continuous supply for a period not exceeding two years; or
for continuous service of more than two years, occurs or becomes apparent during the entire period of continuous service.

Accessories warranty:

In which cases can you exercise your right to a warranty?

In the event of defective performance by our Company, you may assert a claim against our Company for defective performance in accordance with the relevant provisions of the Civil Code and, in the case of consumer contracts, in accordance with the relevant provisions of Government Decree 373/2021 (VI.30.).

What rights do you have under a warranty claim?

You can make the following warranty claims:

You may request a repair or replacement, unless the option you choose is impossible or would impose a disproportionate additional cost on us. If you have not requested or could not request a repair or replacement, you may request a proportionate reduction in the consideration or you may have the defect repaired or replaced by another party at our expense or, ultimately, you may withdraw from the contract.

You may switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or justified by us.

In the case of a consumer contract, it must be presumed, unless the contrary is proved, that the defect in the goods and the goods incorporating digital elements, discovered within one year of the date of performance, existed at the time of performance, except where this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of second-hand goods, warranty and guarantee rights are different from the general rules. Defective performance may also occur with second-hand goods, but the circumstances under which the purchaser could have expected certain defects to occur must be taken into account. In the case of second-hand goods, some defects are more likely to occur with use and may become more frequent with time, so it cannot be assumed that second-hand goods are of the same quality as newly purchased goods. On this basis, the purchaser can only assert his warranty rights in the event of defects/defects which occur independently of the defects resulting from use. If the second-hand goods have a defect of some kind and the consumer has been informed of this, our Company shall not be liable for the known defect.

Our company may refuse to make the goods in conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs for the company, taking into account all the circumstances, including the value of the service in its original condition and the seriousness of the breach of contract.

The consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, depending on the seriousness of the breach of contract, if.

We have not carried out the repair or replacement, or have carried out the repair or replacement but have not complied with all or part of the following conditions:
- Our company must ensure the return of the replaced goods at its own expense
- Where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
refused to make the goods conform to the contract
there was a repeated failure of performance, despite our company's attempts to bring the goods into conformity with the contract
the defect in performance is so serious as to justify immediate price reduction or immediate termination of the sales contract; or
Our company has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that our company will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the consumer

If the consumer wishes to terminate the contract of sale on the grounds of defective performance, the burden of proving that the defect is insignificant is on us.

The consumer is entitled to retain the remaining part of the purchase price, in whole or in part, according to the seriousness of the breach of contract, until our company has fulfilled its obligations regarding the contractual conformity of performance and defective performance.

General rules that apply:

Our company must ensure the return of the replaced goods at its own expense
Where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.

The reasonable period of time for repair or replacement of the goods shall be calculated from the date on which the consumer has notified the defect to us.

The consumer must make the goods available to us in order for us to carry out the repair or replacement.

The reduction of the consideration is proportionate if it is equal to the difference between the value of the goods to which the consumer is entitled in the event of performance of the contract and the value of the goods actually received by the consumer.

The consumer's right of withdrawal from a sales contract may be exercised by means of a declaration addressed to us, expressing the decision to withdraw.

If the lack of conformity affects only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are fulfilled in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.

Where the consumer terminates the sales contract in its entirety or, in accordance with paragraph 2, in respect of some of the goods supplied under the sales contract, he shall

the consumer must return the goods concerned to our Company at our expense; and
We must refund the consumer the purchase price paid for the goods concerned as soon as we have received the goods or the proof of return of the goods.

What is the time limit for you to claim your warranty?

It is your responsibility to report the fault immediately after it is discovered, and at the latest within 2 months. You may not claim any rights to claim damages beyond the 2-year limitation period from the date of performance of the contract.

The limitation period does not include the time taken to repair the goods, during which the buyer could not use the goods as intended.

If a part of the goods is replaced or repaired, the limitation period for the warranty claim for the part concerned starts to run again. This rule also applies if the repair results in a new defect.

If the subject matter of the contract between the Consumer and our Company is second-hand goods, the parties may agree on a shorter limitation period, but no shorter than 1 year may be agreed.

Who can you claim against?

You may assert a warranty claim against us.

What other conditions are there for the enforcement of your rights under the warranty?

Within 1 year from the date of performance, you may claim for a defective goods or services only if you prove that the goods or services were provided by us. However, after 1 year from the date of performance, you must prove that the defect existed at the time of performance.

Product warranty:

In which cases can you exercise your right to a product guarantee?

In the event of a defect in movable goods, you can choose to claim under either the accessories warranty or the product warranty.

What rights do you have under your product warranty claim?

As a product warranty claim, you can only ask for the defective goods to be repaired or replaced.

In which cases are the goods considered defective?

Goods are defective if they do not meet the quality requirements in force when they were placed on the market or if they do not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have 2 years from the date the goods were placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your warranty rights against the manufacturer/distributor of the movable item. You must prove that the goods are defective in order to make a product warranty claim.

In what cases is the manufacturer/distributor exempted from its product warranty obligations?

The manufacturer/distributor is only exempted from its product warranty obligation if it can prove that:

The defect was not detectable at the time of marketing according to the state of science and technology
The defect in the goods is the result of the application of a legal or regulatory provision
The goods were not manufactured or marketed in the course of its business

The manufacturer/distributor only needs to prove 1 reason for exemption.

Please note that you cannot claim both a warranty and a product warranty for the same defect at the same time. However, if you are successful in enforcing a product warranty claim, you can enforce your warranty claim against the manufacturer for the replaced goods/corrected part.

Goodwill:

In which cases can you exercise your right to a guarantee?

In the event of defective performance, our Company is obliged to provide a warranty for the sale of new consumer durables listed in Annex 1 of the Decree, and their accessories and components within the scope specified therein, pursuant to Government Decree 151/2003 (IX. 22.) on the mandatory warranty for consumer durables.

The legislation provides for the provision of a guarantee for consumer durables such as technical goods, machinery, tools, etc., the purchase price of which exceeds HUF 10,000.

We may voluntarily provide a warranty to a customer who is a consumer, for which you must provide a warranty declaration.

The guarantee statement must be provided to the consumer on a durable medium, at the latest at the time of delivery of the goods.

The following must be included in the warranty declaration:

a clear statement that in the event of defective performance of the goods, the consumer is entitled to exercise the statutory rights of accessory warranty free of charge, and that these rights are not affected by the warranty;
the name and address of the person liable for the guarantee;
the procedure to be followed by the consumer to enforce the guarantee;
the identification of the goods to which the guarantee applies, and
the terms of the guarantee.

The guarantee statement must also be provided to the consumer in Hungarian.

What are your rights under the warranty and within what time limits?

Under a guarantee, the buyer may request repair or replacement, ask for a price reduction in cases provided for by law, and ultimately withdraw from the contract if the person obliged to provide the guarantee has not undertaken to repair or replace the goods within the time limit, cannot do so without prejudice to the legitimate interests of the beneficiary, or if the beneficiary's interest in the repair or replacement has ceased.

The consumer may also, at his or her option, make the claim for repair directly at our head office, at any of our premises, branches or repair services indicated by the company on the warranty ticket.

You can make a warranty claim during the warranty period, defined by Government Decree 151/2003 (IX.22.) as follows:

one year for a sale price of HUF 10 000 or more but not exceeding HUF 100 000
two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000
Three years above the sale price of HUF 250 000

Please note that failure to meet these deadlines will result in forfeiture of rights.

If the consumer goods are repaired, the duration of the guarantee is extended from the date on which the goods were delivered for repair by the time during which the consumer could not use the goods as intended because of the defect.

The warranty period starts on the day of delivery of the consumer goods to the consumer or, if the installation is carried out by our Company or its agent, on the day of installation.

If the consumer puts the consumer goods into service more than six months after delivery, the guarantee period starts on the date of delivery of the consumer goods.

Procedural provisions on standing

We must aim to carry out the repair requested under the warranty within 15 days. The 15-day period starts on the day of receipt of the consumer goods.

If the duration of the repair or replacement exceeds 15 days, we must inform the customer of the expected duration of the repair or replacement.

Consumer goods that are fixed, or that weigh more than 10 kg or cannot be carried as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by our Company or, in the case of a repair request made directly to the repair service, by the repair service.

If, during the first repair of the consumer goods during the specified guarantee period, our company finds that the consumer goods cannot be repaired, the company must replace the consumer goods within eight days, unless the consumer has agreed otherwise. If the consumer goods cannot be replaced, our Company shall reimburse the consumer within eight days for the purchase price indicated on the proof of payment of the price of the consumer goods presented by the consumer, i.e. on the invoice or receipt issued under the VAT Act.

By accepting the General Terms and Conditions document, the customer agrees that the information may be provided to the customer by electronic means.

In the event that Our Company is not able to repair the consumer goods within 30 days

the repair can be carried out at a later date if the buyer has given his consent, or
if the customer does not agree to the subsequent repair or has not made a declaration to this effect, the consumer goods must be replaced within 8 days after the expiry of the 30-day period without result, or
if the customer does not agree to the subsequent repair or has not made a declaration to this effect, but the consumer goods cannot be replaced, we are obliged to refund the purchase price indicated on the proof of payment of the purchase price of the consumer goods presented by the customer - the invoice or receipt issued under the VAT Act - within eight days.

In the event that the consumer good fails after the 3rd repair, the buyer is entitled, unless otherwise agreed by the buyer, to.

contact us with a repair request, or
to request a proportionate reduction of the purchase price from our Company pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, or
to repair or have repaired the consumer goods at our expense pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, or
if the customer does not exercise these rights or has not declared this, the consumer goods must be exchanged within 8 days, if this is not possible, we are obliged to refund the purchase price indicated on the proof of payment of the purchase price of the consumer goods presented by the customer - on the invoice or receipt issued under the VAT Act - within eight days.

What is the relationship between warranties and other warranty rights?

Warranty applies in addition to warranty rights (product or accessory warranty). The difference between warranty rights and warranty is that the burden of proof is lower for the Consumer in the case of warranty.

Our voluntary warranty undertaking shall not contain any more disadvantageous conditions for the Consumer than those provided for by the rules of the mandatory warranty within the duration of the mandatory warranty. After the expiry of this period, the terms of the voluntary guarantee may be freely defined, but the guarantee may not adversely affect the Consumer's statutory rights (based on a warranty of fitness).

Requires replacement within three working days:

You have the right to exchange the goods within 3 working days for purchases made in our webshop.You can claim a replacement within 3 working days for durable consumer goods covered by Government Decree 151/2003 (22.IX.), which states that if you claim a replacement within 3 working days, we must interpret the goods as having been defective at the time of sale and must replace them without further action.

When is our company exempted from its warranty obligation?

We will be exempted from our warranty obligation if you can prove that the cause of the defect arose after performance.

Please note that the provisions under the heading "Procedural provisions concerning the guarantee" do not apply to the following consumer goods: electric bicycle, electric scooter, quad, motorcycle, motorcycle, motor-assisted bicycle, passenger car, motor caravan, caravan, trailer caravan, trailer, motorised watercraft. Notwithstanding the above, for these consumer goods, our Company shall endeavour to meet the repair request within 15 days. If the duration of the repair or replacement exceeds 15 days, our Company shall inform the customer of the expected duration of the repair or replacement.

Please note that you may not make a warranty claim and a guarantee claim or a product warranty and a guarantee claim for the same defect at the same time. Your rights under the warranty are independent of your warranty rights.

Warranty, product warranty, guarantee information not being a consumer on contracts for the purchase of

Accessories warranty

A purchaser who is not a consumer can make the following warranty claims:

You may request a repair or replacement, unless the fulfilment of the request chosen by the non-consumer customer is impracticable or would involve disproportionate additional costs for Our Company compared to the fulfilment of another request.
If you do not or could not request the repair or replacement, you may request a proportionate reduction in the price or have the defect repaired or replaced by another party at our expense, or, in the last resort, withdraw from the contract.

You may switch from one warranty right to another, but the cost of the switch will be borne by the non-consumer buyer, unless it was justified or justified by us.

In the case of purchasers who are not consumers, the period of validity of the right to claim under the warranty is 1 year from the date of performance.

Warranty and guarantee

Buyers who are not consumers are not covered by the guarantee or warranty.

In the event that Our Company voluntarily provides a warranty for a particular good, it will indicate this at the time of purchase.

If the manufacturer of a good provides a guarantee that covers buyers who are not consumers, this can be enforced directly against the manufacturer.